Conditions of sale of coohesion.com
The offer and sale of products on the site www.coohesion.com are governed by these General Conditions of Sale. For information relating to the management of personal data, please refer to our privacy policy. Before sending a purchase order, the Customer must carefully read these General Conditions of Sale. Submitting an order implies complete knowledge and acceptance of both the general terms of sale and what is described in the order procedure. Once the online purchase process has been completed and after having read and accepted these General Conditions of Sale, the Customer must print and save a copy.
1. Object of the contract
1.1 The purpose of these General Conditions of Sale is to govern the online sale of products via the electronic commerce service on the site www.coohesion.com (hereinafter, for brevity, referred to as “this Site” or simply “Site”).
1.2 These General Conditions have as their object the purchase of products and services, carried out remotely via electronic network, from Coohesion Pharma Soc. Coop.va with registered office in Via Toledo n. 156 – 80134 Naples (NA), owner of this Site (hereinafter, for brevity, referred to as the “Seller”). For further information contact ordini@coohesionpharma.it .
Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/2003.
1.3 The online sales contract is a distance contract for the sale of movable goods (hereinafter referred to as "Products") stipulated by and between the Customer and Coohesion Pharma Soc. Coop.va as Seller, as Part of the sales service e-commerce organized by the Seller using the remote communication technology called Internet.
1.4 The products sold on the website can only be purchased and delivered to the countries specified in the Order procedure. Any orders for shipments to other countries will be automatically blocked during the order processing process, to give the customer the opportunity to receive and/or accept shipping costs.
1.5 The contract stipulated between the Seller and the Customer must be considered concluded with the acceptance of the order by the Seller. This acceptance is considered tacit. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions set out below.
2. Sales methods
2.1 These General Conditions of Sale regulate the offer, presentation and acceptance of purchase orders on www.coohesion.com and do not concern the provision of services or the sale of products by persons other than the Seller who appear on this Site through links, banners or other hypertext links.
2.2 The Customer can only purchase the products present in the Coohesion Pharma catalog at the time of placing the order as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in colour, size and accessory products present in the figure. All information supporting the purchase is intended as simple generic information material.
2.3 The products are sold to the Customer identified by the data entered when registering with the website and sending the order in electronic format with the simultaneous acceptance of the General Conditions of Sale contained in this document.
2.4 The offer of products on the Site applies to customers aged between 18 (eighteen) years and over. Customers under the age of 18 (eighteen) must obtain the prior consent of a parent or guardian to purchase on the Site. By placing an order through the website, the Customer represents and guarantees that he or she is of legal age. legal (18 years old) and having the legal capacity to enter into binding contracts.
2.5 The correct receipt of the order is confirmed by the Seller by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain an 'Order Number', to be used in any further communication with the Seller. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, according to the methods described in this document.
2.6 The Customer is prohibited from using false and/or factual and/or fictitious names during the online ordering process and subsequent correspondence. The Seller reserves the right to legally prosecute any violation or abuse in the interest and protection of all its customers.
2.7 Furthermore, by accepting these Conditions of Sale, the Customer holds the Seller harmless from any liability arising from the presentation of incorrect tax documents due to errors in the data provided by the Customer at the time of the online order, as the Customer is exclusively responsible of their correct entry.
2.8 In the event of non-acceptance of the order, the Seller guarantees timely communication to the Customer. For any complaints please contact us via email to ordini@coohesionpharma.it , or by post writing to:
Coohesion Pharma Soc. Coop.va — Via Toledo n. 156 – 80134 Naples (NA).
2.9 The Seller reserves the right to refuse to process orders from a Customer with whom there is an ongoing legal dispute over a previous order. This also applies to all cases where the Seller deems a Customer to be ineligible, including, for example, in case of previous violations of the terms of online purchase contracts or any other legitimate reason, in particular if the Customer has been involved in fraudulent activities of any kind.
3. Purchase method
3.1 To conclude the contract for the purchase of one or more Products, the Customer must complete the electronic Order Form and send it to the Seller via the Internet in accordance with the relevant instructions.
3.2 The order includes the following:
• information and images of each Product and its price, including special offers;
• the payment method that the Customer can use;
• the delivery method of the purchased Products and shipping costs;
• reference to these Conditions of Sale and reference to the processing of your personal data as reported in Privacy Policy of the Site;
• reference to the methods and terms for returning purchased products.
3.3 Given that Coohesion Pharma undertakes to ensure that the images displayed on the website faithfully reproduce the original products, variations may occur due to the technical characteristics and color resolution of the devices used by Customers. Accordingly, the Seller assumes no responsibility for any deficiencies in the graphic representations of the products displayed on the Site due to these technical reasons, as such representations are purely for illustrative purposes.
3.4 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the Warnings relating to the right of withdrawal and the processing of personal data.
3.5 The contract is concluded when the Seller confirms the Customer's order received via the Internet and after verifying the correctness of the data relating to the order.
3.6 Once the contract is concluded, the Seller will process and implement the Order.
4. Sales prices
4.1 Unless otherwise indicated in writing, all Product prices and shipping and maintenance costs indicated on the website and in the Order must be considered VAT included and in Euros. The valid prices are always and exclusively those indicated on the website at the time of submitting the Order via the Internet. Product prices and shipping and handling costs may change without notice. Be sure to check the final price before submitting an Order.
4.2 The product prices and shipping and maintenance costs indicated on the website and in the Order, unless otherwise indicated, do not include customs duties and related rights if the shipment takes place in non-EU countries or in countries where the legislation in force Involves import costs.
4.3 Thus, these costs must be borne by the Customer and must be paid directly upon delivery of the Products in accordance with the instructions specified in the Order Confirmation. In case of non-payment, the customer assumes all responsibility.
5. Payment methods
To pay for the Products, as well as shipping, the Customer can follow one of the methods described in the Order Procedure on the Site and described below.
5.1 Payment by credit cards and prepaid cards. The transaction is processed by PayPal. It is not necessary to have a PayPal account to complete the transaction. What is PayPal
5.1.1 For online orders on our site we accept payments from both credit cards and prepaid cards at no additional cost. It is understood that the Customer must be the holder of a valid credit card at the time of submitting the online order for the Products and that the name of the credit card must be identical to that indicated in the billing information. If these conditions are not met, the order cannot be processed.
5.1.2 If after receiving the package with the order, for any reason and as better specified in the Art. 8 below, the Customer decides to exercise the right of withdrawal after paying for the Products online, the Seller will invite the Bank to credit the amount to be refunded directly to the Customer's credit card.
5.1.3 At no time during the purchasing process does Coohesion Pharma Soc. Coop. is able to know the information on the customer's credit card (for example, credit card number or expiration date) transmitted via a connection protected by an encrypted protocol to the website of the entity that manages the electronic payment (PayPal) . The Seller does not store such information in any electronic archive.
5.1.4 Therefore, the Seller can never be held responsible for any fraudulent use of credit cards and prepaid cards by third parties.
5.2 On this Site we accept payments by bank transfer; the data for issuing the bank transfer are communicated at the time of validation of the order via confirmation email. No further Customer bank details are required.
5.3 Cash on delivery payments are accepted on this Site (cash upon delivery of the goods).
6. Shipping and delivery of products
6.1 Each shipment includes:
• the products ordered;
• the relevant transport document/invoice;
• any accompanying documentation required based on the country of shipment;
• any information and marketing materials.
6.2 Orders can only be shipped to the countries specified in the Order process.
6.3 The purchased products will be delivered by the courier chosen by the Seller to the shipping address specified in the Order by the Customer via insured shipping.
6.4 Subject to availability, after acceptance of the Order, the Seller will deliver the products ordered by the Customer as quickly as possible. As a general rule, all Products purchased from the same order will be delivered in a single shipment.
6.5 Upon receipt of the products, the Customer must verify the integrity of the package upon delivery by the courier. In case of anomalies, the Customer must indicate them to the Courier and ensure that the Courier records them and refuses delivery. Otherwise, the Customer's ability to enforce its rights in this area will be unused.
6.6 If the products are available, delivery will normally take place within 4-7 working days. However, delivery times are sometimes longer. If an order is not received within the above period, it should not be considered a lost shipment until 10 business days from the date of dispatch.
6.7 Shipping costs are the responsibility of the Customer, unless otherwise specified on the website.
6.8 Shipping costs vary according to the country of destination as follows:
• for orders shipped to Italy, the shipping cost is €3,50 (VAT included);
• for orders exceeding €50,00 shipped to Italy, shipping is free;
• for all other countries, the shipping cost varies depending on the country of destination, and is borne by the Customer. Orders outside Italy, towards European Community countries and beyond, can be placed by writing to ordini@coohesionpharma.it ; Coohesion Pharma undertakes to promptly communicate an evaluation of the shipping costs before taking charge of the Customer's order, subject to acceptance by the customer of the shipping costs.
7. Right of withdrawal
7.1 Only if the Customer who stipulates the contract is a Consumer (i.e. any person who purchases on the website for purposes not related to any commercial or professional activity) will he have the right to withdraw from the contract with the Seller, whether in whole or in part, without incurring under any penalty and without being required to provide any reason, within 7 (seven) working days from the date of receipt of the shipment.
7.2 To exercise this right, the customer must send Coohesion Pharma Società Cooperativa a communication to this effect, within 7 (seven) working days from the date of receipt of the goods. This communication must be sent by registered letter to the address Via Toledo n. 156 – 80134 Naples (NA) or by email to the address coohesionpharma@diellepec.it.
7.3 When sending the withdrawal request, customers must provide all the information necessary for the return of the Products. You can find information about your orders by logging in using their username and password in the section Account of the Site. Here, in the “My orders” section, you will find a list of their orders and, through the “order details” of each order, you will be able to obtain all the necessary information.
Through the return procedure, the Customer informs the Seller of his intention to withdraw from the contract, in whole or in part, specifying which products will be returned.
7.4 The right of withdrawal is subject to the following conditions:
7.4.1 Returned products must be returned in their entirety; no parts or individual components will be accepted even in the case of kits. The returned products must not have been used or damaged.
7.4.2 Returned products must be returned in the original packaging. Returned products must be returned to the Seller in a single shipment.
7.4.3 The Seller reserves the right not to accept products from the same Order if they are returned and delivered at different times. The returned products must be delivered to the courier within 7 (seven) working days from the date of receipt of the same.
7.4.5 In the event that the Seller offers discounts for the purchase of a specific package of products compared to the single purchase (e.g. 5 for 4, 3 for 2, etc.), the right of withdrawal can be exercised for the return of some of the Products purchased; In this case, the price will be recalculated with reference to the normal price for a single product; In all other cases (for example, grouping, prizes, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, therefore all partial returns are excluded.
7.5 If the right of withdrawal is exercised in accordance with the aforementioned conditions (Section 7.4), the Seller is required to reimburse the Customer no later than 30 days from receipt of the returned products. Normally, the amount initially taken by Coohesion Pharma Soc. Coop.va is reconsidered very quickly; however, the time it takes for the amount to actually arrive in the customer's account will depend on the Customer's Bank.
7.6 In case of return, the only expense borne by the Customer is the initial shipping cost of the order.
7.7 The Seller undertakes only to cover the initial shipping costs of the Products in the event of damage during transport or shipping errors made by the Seller. Only in such cases will the Seller refund the shipping cost to the Customer. The Seller sends a courier to collect the Product at the address specified by the Customer.
7.8 When returning the products, the Customer can use the Courier indicated by the Seller in the Online Return Procedure; In this way, the Customer will not be required to personally pay the cost of returning the purchased products, as it will be paid directly by the Seller on behalf of the Customer. Subsequently, without prejudice to the provisions of paragraph 7.7 and except in the case of the return of defective products, the Seller will deduct from the return a lump sum equal to the cost previously incurred by the Customer for the shipping and delivery of the purchased products, i.e. the shipping costs normally charged for the destination country. Furthermore, from the moment the courier takes possession of the Products indicated by the Seller in the Online Return Procedure, the Seller holds the Customer harmless for any loss or damage to the products during transport.
7.9 When the right of withdrawal has been exercised, the Seller will refund the amount paid by the Customer within 30 (thirty) days from the date of receipt of the Products as indicated above, crediting the amount to be refunded with the same payment method selected by the Customer when ordering.
7.10 When the right of withdrawal has been exercised without complying with the provisions of article 8, the Seller will return the purchased Products to the Customer, charging him with the additional shipping costs.
7.11 The right of withdrawal cannot be applied in the case of customized products upon explicit request of the Customer at the time of the Order.
8. Warranty for non-compliant products
8.1 The Seller is responsible for any defects in the products offered on the website, including the lack of conformity of the items delivered with the products ordered, in accordance with the provisions of Italian law.
8.2 If the Customer has entered into the contract as a Consumer (i.e. any individual who purchases on the website for purposes not related to any commercial or professional activity), this guarantee is valid provided that the following two conditions are met:
A) The defect appears within 14 days from the date of delivery of the products.
B) The Customer immediately sends a formal complaint about the defects by registered mail, sending it to the address referred to in Article 10 of this decree.
8.3 In particular, in the event of lack of conformity, the Customer who has entered into the contract as a consumer has the right to have the conformity of the product returned free of charge, by replacement or to obtain an appropriately reduced price or termination of the contract with regard to the disputed goods and the consequent reimbursement.
9. Contact information
For further information, the Customer can contact the Seller at the following email address: ordini@coohesionpharma.it .
All further useful contacts can be found in this page.
10. Communication with the Customer
The Customer acknowledges, accepts and agrees that all communications, notifications, certificates, information, financial reports and any other documentation relating to the operations carried out for the purchase of the Products will be sent to the email address indicated at the time of registration, with the possibility of downloading the information onto a durable medium in the manner and within the limits provided on the website.
11. Privacy
The Customer can obtain information on how Coohesion Pharma Soc. Coop.va manages their personal data by observing our Privacy Policy.
12. Applicable law, dispute resolution and jurisdiction
These General Conditions of Sale are governed by law and are interpreted in accordance with this provision, without prejudice to any other mandatory mandatory rules of the country of habitual residence of the Customer. Therefore, the interpretation, execution and termination of the General Conditions of Sale are governed exclusively by Italian law and any dispute relating to and/or deriving from them will be resolved exclusively by the judicial authority of that country; The Court of Justice of the place of the registered office of the Seller Coohesion Pharma Soc. Coop.va has exclusive jurisdiction in any dispute relating to this contract. The General Conditions of Sale and the Order Form have been drawn up in multiple languages. In case of inconsistencies or different interpretations, the Italian version prevails.
13. Modification and updating.
The Seller may make changes to these General Terms and Conditions of Sale at any time. Therefore, the Customer must only accept the General Conditions of Sale in force at the time of purchase. The new General Conditions of Sale are valid from the date of publication on the Site and are relevant for the purchase of orders sent after that date.
Last update: 15/11/2018 — Coohesion Pharma