Conditions of Sale

Conditions of sale of

The offer and sale of products on the site are governed by these General Conditions of Sale. For information related to the management of personal data, refer to our privacy policy. Before sending a purchased order, the customer must carefully read these General Terms and Conditions of Sale.

The submission of an order implies full knowledge and acceptance of both the general terms of sale and of what is described in the sale process. Once the online purchasing process is complete and after reading and accepting these General Terms and Conditions of Sale, the Customer must print and save a copy.

1. Object of the contract

1.1 The purpose of these General Terms and Conditions of Sale is to govern the online sale of products through the electronic commerce service on the website (hereafter, for brevity, defined as “this Site” or simply “Site”).

1.2 These General Conditions concern the purchase of products and services by Coohesion Pharma Soc. with registered office in via A. De Curtis, n. 59 – 83103 Mercogliano (AV), owner of this Site (hereafter, for brevity, defined as “Vendor”). For further information, please contact
Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, with regard to the protection of confidentiality, will be subject to the law of Legislative Decree no. 196/2003.

1.3 The on-line sales contract is a distance contract for the sale of movable goods (hereinafter referred to as ‘“Products”) concluded by and between the Customer and Coohesion Pharma Soc. Coop. goes as a Seller, as part of the e-commerce service organized by the Seller using distance communication technology called the Internet.

1.4 The products sold on the website can only be purchased and delivered to the countries specified in the order procedure. Each order for shipments to other countries will be automatically blocked during the order processing process, to give the customer the possibility to receive and/or accept shipping costs.

1.5 The contract between Seller and Customer shall be deemed to have been concluded with the Seller’s acceptance of the order. This acceptance is considered tacit. By placing an order in the various conditions provided, the Customer declares that he has read all the information provided to him during the purchase procedure, and accepts in full the following general and payment conditions.

2. Methods of sale

2.1 These General Conditions of Sale govern the offer, the submission and acceptance of purchase orders on and do not concern the provision of services or the sale of products by persons other than the Seller appearing on this Site through links, banners or other hyperlinks.

2.2 The Customer may only purchase the products in the Coohesion Pharma catalogue at the time of placing the order as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but differ in colour, size, and accessories present in the figure. All information supporting the purchase is to be understood as simple generic information material.

2.3 The products are sold to the Customer identified by the data entered to the registration with the website and to the sending of the order in electronic format with the simultaneous acceptance of the General Conditions of Sale contained in this document.

2.4 The offer of the products on the Site applies to customers aged 18 (eighteen) years and over. Customers under 18 (eighteen) years of age must obtain the prior consent of a parent or guardian to purchase on the Site. By sending an order through the website, the Customer represents and guarantees the legal age (18 years) and the legal capacity to enter into binding contracts.

2.5 The correct receipt of the order is confirmed by the Seller to by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will include a ‘Order Number’, to be used in any further communication with the Seller. The message reproduces all the data entered by the Customer who undertakes to verify its correctness and to communicate promptly any corrections, according to the modalities described in this document.

2.6 The Customer is prohibited from using false and/or factual and/or fictitious names during the online ordering process and subsequent correspondence. The Seller reserves the right to prosecute any violation or abuse in the interests and protection of all its clients.

2.7 In addition, by accepting these Terms of Sale, the Customer holds the Seller harmless from any liability arising from the presentation of incorrect tax documents due to errors in the data provided by the Customer at the time of the online order, as the Customer is exclusively responsible for their correct entry.

2.8 In the event of failure to accept the order, the Seller guarantees timely communication to the Customer. For any complaints please contact us by email to,  or by mail to:
Coohesion Pharma Soc. — Via A. De Curtis, 59 – 83013 Mercogliano (AV).

2.9 The Seller reserves the right to refuse the processing of orders by a Customer with whom there is an ongoing legal dispute on a previous order. This also applies to all cases where the Seller considers that a Customer is not eligible, including, for example, in the event of previous breaches of the terms of online purchase contracts or any other legitimate reason, in particular if the Customer has been involved in fraudulent activities of any kind.

3. Method of purchase

3.1 In order to conclude the contract for the purchase of one or more Products, the Customer must complete the Electronic Order Form and send it to the Seller via the Internet in accordance with the relevant instructions.

3.2 The order includes the following:
• information and images of each Product and its price, including special offers;
• the payment method that the Customer may use;
• the method of delivery of purchased products and shipping costs;
• reference to these Terms of Sale and reference to the processing of your personal data as stated in the Privacy Policy of the Site;
• reference to methods and time limits for the return of purchased products.

3.3 Since Coohesion Pharma is committed to ensuring that the images displayed on the website faithfully reproduce the original products, variations may occur due to technical characteristics and color resolution in the devices used by the Clients. Consequently, the Seller accepts no liability for any deficiencies in the graphical representations of the products displayed on the Site due to these technical reasons, as such representations are purely for illustrative purposes.

3.4 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the warnings regarding the right of withdrawal and the processing of personal data.

3.6 The contract is concluded when the Seller confirms the Customer’s order received via the Internet and after verification of the correctness of the order data.

3.7 Once the contract is concluded, the Seller will draw up and execute the Order.

4. Prices of sale

4.1 Unless otherwise indicated in writing, all the prices of the Product and the shipping and maintenance costs indicated on the website and in the Order shall be considered VAT included and in Euro. The valid prices are always and exclusively those indicated on the website at the time of presentation of the Order via Internet. Product prices and shipping and handling costs may vary without prior notice. Be sure to check the final price before sending an Order.

4.2 The prices of the product and the shipping and maintenance costs indicated on the website and in the Order, unless otherwise indicated, do not include customs duties and related duties if the shipment takes place in non-EC countries or countries where the legislation in force foresees import costs.

4.3 Thus, these costs must be borne by the Customer and must be paid directly upon delivery of the Products in accordance with the instructions specified in the Order Confirmation. In case of non-payment, the customer assumes all responsibility.

5. Methods of payment

To pay for the Products, as well as the shipment, the Customer can follow one of the methods described in the Order Procedure on the Site and described below.

5.1 Payment with credit cards and prepaid cards. The transaction is processed by PayPal. You do not need a PayPal account to complete the transaction. What is PayPal

5.1.1 For online orders on our website we accept payments from both credit cards and prepaid cards at no additional cost. It is understood that the Customer must hold a valid credit card at the time of the presentation of the online order of the Products and that the name of the credit card must be identical to that indicated in the billing information. If these conditions are not met, the order cannot be processed.

5.1.2 If after receiving the parcel with the order, for any reason and as specified at the following paragraph 8, the Customer decides to exercise the right of withdrawal after having paid the Products online, the Seller will invite the Bank to credit the amount to be refunded directly to the Customer credit card.

5.1.3 At no time during the purchase process Coohesion Pharma Soc. Coop. is able to know the customer’s credit card information (e.g., credit card number or expiry date) transmitted via a secure connection by an encrypted protocol to the website of the entity managing the electronic payment (PayPal). The Seller does not keep such information on any electronic archive.

5.1.5 Therefore, the Seller can never be held liable for any fraudulent use of credit cards and prepaid cards by third parties.

5.2 Payments by bank transfer are accepted on this Site; the data for the issuance of the transfer are communicated at the time of the validation of the order by e-mail confirmation. No further bank details of the Customer are required.

5.3 On this Site we accept cash on delivery (cash on delivery of goods).

6. Shipment and delivery of products

6.1 Each shipment includes:
• the products ordered;
• the relevant transport document/invoice;
• any accompanying documentation required according to the country of dispatch;
• any marketing information and material.

6.2 Orders may only be shipped to the countries specified in the order procedure.

6.3 The purchased products will be delivered by the courier chosen by the Seller to the shipping address specified in the Order by the Customer through the insured shipment.

6.4 Subject to availability, after acceptance of the Order, the Seller will deliver the products ordered by the Customer as quickly as possible. As a general rule, all Products purchased from the same order will be delivered in one shipment.

6.5 Upon receipt of the products the Customer shall verify the integrity of the package at the time of delivery by the courier. In case of anomalies, the Client must inform the Courier and make sure that the Courier records them and refuses the delivery. Otherwise, the Customer’s ability to enforce his rights in this sector will be unused.

6.6 If products are available, delivery will normally take place within 4-7 working days. However, delivery times are sometimes longer. If an order is not received within the above period, it shall not be considered as a lost shipment up to 10 working days from the date of shipment.

6.7 Shipping costs shall be borne by the Customer, unless otherwise specified on the website.

6.8 Shipping costs vary according to the country of destination as follows:
• for orders shipped in Italy, the shipment cost is € 3,50 (VAT included).
• for orders over € 50,00 shipped in Italy, the shipment is free.
• for all other countries within, the shipping cost varies depending on the country of destination, and is charged to the Customer. Orders outside Italy, to and outside the European Community, may be made by writing to; Coohesion Pharma undertakes to promptly notify an evaluation of the shipping costs before taking charge of the Customer’s order, after acceptance by the customer of the shipping costs.

7. Right of withdrawal

7.1 Only if the Customer who concludes the contract is a Consumer (or any person who purchases on the website for purposes not related to any commercial or professional activity) will be entitled to withdraw from the contract with the Seller, be it wholly or in part, without incurring any penalty and without being obliged to provide any reason, within 7 (seven) working days from the date of receipt of the shipment.

7.2 In order to exercise this right, the customer must send to Coohesion Pharma Soc. a communication to this effect within 7 (seven) working days from the date of receipt of the goods. Such communication must be sent by registered letter to the address Via A. de Curtis, 59 – 83013 Mercogliano (AV) or by e-mail to

7.3 Upon sending the withdrawal request, customers must provide all the information necessary for the return of the Products. You can find information about your orders by logging in using your username and password in the Account section of the Site. Here, in the section “My orders”, you will find a list of their orders and, through the “details of the order” of each order, they will be able to infer all the necessary information.
Through the return process, the Customer informs the Seller of his intention to withdraw from the contract, in whole or in part, specifying which products will be returned.

7.4 The right of withdrawal is subject to the following conditions:

7.4.1 Returned products must be returned in their entirety; parts or individual components will not be accepted even in the case of kits. Returned products must not have been used or damaged.

7.4.2 Returned products must be returned in their original packaging. The returned products must be returned to the Seller in one shipment.

7.4.3 The Seller reserves the right not to accept products of the same Order if they are returned and delivered at different times. The returned products must be delivered to the courier within 7 (seven) working days from the date of receipt.

7.4.5 In the event that the Seller offers discounts for the purchase of a specific package of products with respect to the single purchase (e.g. 5 for 4, 3 for 2, etc.), the right of withdrawal can be exercised for the return of some of the purchased Products; In this case, the price will be recalculated with reference to the normal price for a single product; in all other cases (for example, grouping, premiums, etc.) The right of withdrawal can be exercised only with the return of all purchased Products, therefore all partial returns are excluded.

7.5 If the right of withdrawal is exercised in accordance with the above conditions (Section 7.4), the Seller shall refund the Customer within, and not later than 30 days from receipt of the returned products. Normally, the amount initially assumed by Coohesion Pharma Soc. is reviewed very quickly; however, the time required for the actual amount on the customer’s account will depend on the Customer’s Bank.

7.6 In case of return, the only expense to be borne by the Customer is the initial cost of shipping the order.

7.7 The Seller undertakes only to cover the initial shipping costs of the Products in case of damage during transport or shipping errors made by the Seller. Only in such cases the Seller will refund the shipping cost to the Customer. The Seller sends a courier to collect the Product at the address specified by the Customer.

7.8 In returning the products, the Customer may use the Courier indicated by the Seller in the Online Return Procedure; In this way, the Customer will not be obliged to pay personally the cost of returning the purchased products, as it will be paid directly by the Seller on behalf of the Customer. Subsequently, subject to the provisions of paragraph 7.7 and except in the case of return of defective products, the Seller withholds from the refund a lump sum equal to the cost previously borne by the Customer for the shipment and delivery of the purchased products, that is the shipping costs normally charged for the country of destination. In addition, from the moment the courier takes possession of the Products indicated by the Seller in the Online Return Procedure, the Seller holds the Customer harmless for any loss or damage to the products during transport.

7.9 When the right of withdrawal has been exercised, the Seller shall refund the amount paid by the Customer within 30 (thirty) days from the date of receipt of the Products as indicated above, crediting the amount to be refunded with the same payment method selected by the Customer at the time of the order.

7.10 When the right of withdrawal has been exercised without complying with the provisions of article 8, the Seller will return the purchased Products to the Customer, charging the additional shipping costs.

7.11 The right of withdrawal cannot be applied in the case of personalized products at the Customer’s express request at the time of the Order.

8. Warranty for non-compliant products

8.1 The Seller is liable for any defects in the products offered on the website, including the lack of conformity of the items delivered to the products ordered, in accordance with the provisions of Italian law.

8.2 If the Customer has entered into the contract as Consumer (or any individual who purchases on the website for purposes not related to any commercial or professional activity), this guarantee is valid provided that the following two conditions are met:
A) The defect occurs within 14 days from the date of delivery of the products.
B) The Customer immediately sends a formal complaint about defects by registered post, sending it to the address referred to in Article 10 of this decree.

8.3 In particular, in the event of non-compliance, the Customer who has concluded the contract as a consumer has the right to return the conformity of the product free of charge, by replacement or to obtain an appropriately reduced price or termination of the contract in respect of the contested goods and subsequent reimbursement.

9. Contact information

For further information, the Customer can contact the Seller at the following e-mail address:

All additional useful contacts can be found on the dedicated page.

10. Communication with the Customer

The Customer acknowledges, accepts and accepts that all communications, notifications, certificates, the information, financial reports and any other documentation relating to the operations carried out for the purchase of the Products will be sent to the e-mail address indicated at the time of registration, with the possibility to download information on a durable medium in the manner and within the limits provided on the website.

11. Privacy

The Customer can obtain information about how Coohesion Pharma soc. manages its personal data by observing our  Privacy Policy.

12. Applicable law, dispute resolution and jurisdiction

These General Terms and Conditions of Sale are governed by law and are interpreted in accordance with this provision, without prejudice to any other mandatory rule of the Customer’s country of habitual residence. Therefore, the interpretation, execution and termination of the General Conditions of Sale are governed exclusively by Italian law and any dispute concerning and/or arising from them will be settled exclusively by the judicial authority of that country; The Court of Justice of the place of the registered office of the Seller Coohesion Pharma Soc., has exclusive jurisdiction in any dispute relating to this contract. The General Terms and Conditions of Sale and the Order Form have been drawn up in several languages. In case of inconsistencies or different interpretations, the Italian version prevails.

13. Editing and updating.

The Seller may make changes to these General Terms and Conditions of Sale at any time. Therefore, the Customer shall only accept the General Conditions of Sale in force at the time of purchase. The new General Terms and Conditions of Sale apply from the date of publication on the Site and are relevant for the purchase of orders sent after that date.

Ultimo aggiornamento: 15/11/2018 — Coohesion Pharma